I placed a delivery order on the Sonic Drive-In app, my order arrived with over half of it missing and the part that I did get was wrong. I called the Sonic then they told me to call Doordash (their delivery service) who told me they can't do anything and to call that Sonic location. I wasn't able to get my order re-delivered and I was told that my refund would get done "in just a minute." My refund was not done in just a minute; it was done in a couple of weeks. I was traveling so when my charge did stop pending I was told I could come to the location and get a cash refund (the Sonic in question was three hours away, I could in fact not come get a cash refund). So then, I dispute the charge online through the Sonic customer service portal. The email I got about my dispute order said it would be completed in 2-3 business days, but it ended up taking almost two weeks. In the end I got my thirty dollar refund but the hassle of the run-around almost wasn't worth it.
I don't think they train anyone. Order something and it's never made right. I've been here so many times trying to be patient but when you can't even make a breakfast burrito right it's out of hand. Learn your menu items so that you can actually make something right. Geeze
5
Mobile order here! Always do a mobile order for Sonic. The staff is super fast with mobile orders! The staff LOVES mobile orders. Order through the app EVERY TIME!!! Mobile orders save you $$$ and the staff appreciates mobile orders the most
1
This store is ABSOLUTELY DISGUSTING!!! Nobody uses gloves while working with the food. Management is horrible!! They treat they employees like they have 9 lives . They treat customers like a joke. They joke about customers appears and if the look like they have money or if they don’t. They make jokes while food is taking forever to get made. Nobody wears hair nets. They don’t have enough workers with good customer service.. The only worker that I feel goes above and beyond for their customers is GG she recommended me a new drink even though she was Still new working at sonic she answered more of my questions about things at sonic then the manager.. I never see Workers washing their hands. They go in and out the door and never was there hands when coming back in. The store is DIRTY!! They mess up people orders and don’t do anything to fix it. Or apologize for it!
4
This was my first time dining at this Sonic Drive-In. My guest and I decided to dine-in and we had the dining room to ourselves. It took a while to place our order because no one was initially at the register and then the employee there didn't know how to work it and was being trained. The restaurant was typical Sonic in taste, service and atmosphere. Staff was kind.
