Chipotle

We stopped in around 1:30pm but it was a very bad time. I pretty much ended up with the dried up crusty old stuff in the bottom of the pans. The steak was hard dry over seasoned and way overcooked. The person making my food was unfriendly, the person checking us out was nice though I thanked them to which they said no problem. Some places thank you for being a customer but it’s not like that here. Every table in the whole place was dirty but there was a person sweeping the floor in slow motion and blind to the fact that there wasn’t a clean spot to sit but plenty of empty seats. They continued to sweep while people were eating even around everyone’s feet. The floor wasn’t so bad to begin with. How is the floor more important than dirty tabletops? Love chipotle but I won’t be back to this one. Yuck.

I had a very disappointing experience at Chipotle Mexican Grill tonight around 9. When I walked in, most of the food pans on the serving line were empty. I ordered a chicken bowl, and the employee had to go to the back to get rice and chicken because there was none available up front. When I received my bowl, there was barely any rice or chicken in it, and the little chicken that was there was burned. I also ordered a burrito and asked for half chicken and half steak. Instead, they charged me for a steak burrito and added extra chicken. Since there was no meat available on the line, they had to go to the back again to get it. When the burrito was finally made, it barely had any steak or chicken in it, even though they charged $16 for it. While my food was being prepared, employees were already emptying the remaining pans and cleaning up the line, even though there was still 1 hour and half left before closing. They even had a trash can sitting right in front of the food prep area while my burrito was being made. On top of that, another employee walked out eating from a bowl he had just prepared himself. Overall, the whole situation felt unprofessional and poorly managed. Between the lack of food, the burned chicken, the incorrect charges, and the cleanliness issues, it was a frustrating experience. I definitely will not be going back to this location again.

This was one of the most concerning restaurant experiences I’ve had, particularly because of how a FOOD SAFETY issue was handled On 8/6/26 @ 6:30PM. While my food was being prepared, I watched an employee wearing a hat but with extremely long braids that extended well past her waist lean across another employee to reach for a bowl. Her braids were hanging freely and fell DIRECTLY INTO THE WHITE RICE on the serving line. I immediately told the employee preparing my food what had happened and said I did not want rice from that container. She went to the back and got fresh rice for my order. BUT THEY NEVER REMOVED THE CONTAMINATED RICE. I stood there and watched approximately FOUR OR FIVE CUSTOMERS behind me get served from that same container after employees had already been told that someone’s hair had fallen into it. Accidents can happen. The unacceptable part is knowing that exposed food has been contaminated and continuing to serve it to customers. North Carolina food-safety rules require employees working with exposed food to use an EFFECTIVE hair restraint to prevent hair from contacting food. Wearing a hat does not accomplish that when extremely long braids are hanging freely over a food preparation and serving area. What made the situation worse was the response when I tried to address it. The employee involved became argumentative, even though she apparently had not realized her hair had gone into the rice until I pointed it out. When I asked for the MANAGER’S name, she apparently thought I was asking for her name and refused to give it to me. When I was finally able to speak with management, I felt completely dismissed. I explained what had happened and essentially received a “yes, yes, yes, okay” response. There was no urgency about the fact that contaminated food had been served to other customers. After this experience, I looked through reviews for this location and was even more disturbed to see numerous complaints involving cleanliness, food quality, poor service and management issues. I also came across another recent complaint involving long black HAIR IN FOOD. This does not feel like one employee making one mistake. It appears to be a location that desperately needs stronger management oversight, employee training, sanitation enforcement and food-safety accountability. I hope Chipotle’s district or field leadership actually reads these reviews and takes a serious look at what is happening at this Battleground Avenue location. Customers should NEVER have to watch food they just reported as contaminated continue to be served to other people. Absolutely unacceptable.

I had a very disappointing experience at this Chipotle location. While my mother and I were ordering, an employee with long braids leaned her entire upper body across the food line. As she did, her braids fell directly onto the rice. We politely pointed this out because it was a food safety concern. Instead of acknowledging the issue or apologizing, the employee became defensive and visibly upset that it had been mentioned. My mother asked to speak with a manager, but the situation only escalated. The employee became combative and even stated that her name could not be given out “for legal reasons,” which made the interaction even more bizarre and unprofessional. The entire experience was disturbing. Customers should be able to raise legitimate food safety concerns without being met with hostility. I hope management addresses both proper food handling procedures and customer service so this doesn’t happen to anyone else.