Landshark Bar & Grill

First of all, if “our feedbacks are important to you and you want to make it right” MAKE IT RIGHT! My family and I came here yesterday around 6:30 PM while celebrating my mom's birthday on vacation, and unfortunately it was the worst customer service we've experienced in Miami. The employee who identified himself as the manager told us he would be right back to seat us, so we stood at the entrance waiting for about five minutes. While we were still waiting to be seated, I asked if I could use the restroom. Instead of simply helping us get seated or politely explaining the policy, he repeatedly told me to walk to the public restroom and kept focusing on that instead. He also said we could use the restaurant's restroom once we were eating. That made no sense because we were still waiting for him to seat us. The entire interaction felt rude, dismissive, and unnecessarily argumentative. When we asked who the manager was because of how we were being treated, he told us he was the manager. The restaurant was completely empty while the surrounding restaurants were busy, and after this experience, I can understand why. We left without eating and spent our money elsewhere. First impressions matter, and this experience completely ruined what was supposed to be a nice birthday dinner for my mom. I hope ownership looks into how guests are treated because no customer should be welcomed this way. EDIT: I just looked at the previous reviews and noticed one from only 16 hours before mine describing the same issue with the manager, Raul. It was another family who was also trying to celebrate a birthday. I really hope the owner addresses this situation because Raul is hurting the customer experience and giving the restaurant a bad reputation. Plenty of bad reviews about him, not sure why he’s still employed there, but his bathroom obsession is not really cute!