Kroger

They keep raunchy chicken out hours past its old time. And then when you communicate the issue to staff, they could care less. I waited in front of the chicken counter for about 10 minutes when I saw a 5-ft tall assistant manager walking by with a vest on and he had a beard. I had to chase him down because excuse me sir isn't something that triggers his ear. I caught up to communicate hey man the chicken is out past its old time by over 2 hours. He goes it could be set out for another 2 hours or so and I said sir it's circled on the chicken bag itself when the sell-by time is. If it's past the sell-by time, you pull the chicken. And so he's wanting to have a debate and I told him like it's after 5:00 I'm tired I'm just trying to get some chicken. Usually if chicken is going to be pulled from the counter past its sell by time, then new chicken is ready to replenish the area that is being pulled. The assistant manager says he's going to drop chicken right now. Dropping chicken would involve deep fried chicken not a rotisserie chicken which is what I had been talking about for the past 5 minutes to the dude. And then I told him this is the type of crap that makes people not want to even shop there because I come to him with an issue about the chicken, his response should be I'm going right now to pull that chicken from the area so nobody can potentially get sick and check on when the new chicken will be out. Instead I've got to have a debate with the guy about how long it can actually be set out for.. 0/ 5 stars

Dear Kroger Customer Service Team, I wanted to take a moment to share a very meaningful experience my family had at one of your stores while visiting Cincinnati. It involved one of your employees named Nancy, whose kindness and quick action made a stressful moment turn into something I will never forget. While driving through the city with my four-year-old daughter, she suddenly told me she urgently needed to use the bathroom. I pulled into a CVS as quickly as I could and rushed her inside while carrying her, hoping to get her to a restroom in time. Unfortunately, I was told the bathroom was no longer available to the public. I left feeling frustrated and worried that my little girl was going to have an embarrassing accident. I quickly buckled her back into the car and drove to the nearest Kroger. When we rushed to the restrooms at the back of the store, I discovered the door required a cell phone and an app to unlock it. In my hurry to help my daughter, I had left my phone in the car. At that point I felt completely helpless and panicked, watching my daughter struggle and knowing she might not make it. I walked through the store desperately trying to find someone who could help us, and that’s when I met Nancy. I quickly explained the situation and how urgent it was. Without hesitation, Nancy immediately stopped what she was doing and walked us back to the restrooms. The family restroom door wouldn’t open, so she stood nearby and safely held the women’s restroom door so my daughter could go inside by herself while I waited right outside. When my daughter finished, she couldn’t reach the sink or soap. Nancy kindly asked if it was okay for her to lift my daughter up so she could wash her hands. I was able to stand right there and see them, and Nancy gently helped her clean up. In that moment, Nancy truly felt like an angel. She treated my daughter with kindness, patience, and care during what could have been a very upsetting situation. Her compassion made a huge difference for both of us. Please know that her actions did not go unnoticed. Experiences like this are what make customers remember a company for life. I am incredibly grateful that Kroger has employees like Nancy who are willing to go out of their way to help others. Thank you again for employing people who show such genuine care and humanity.

This Kroger is wild. Police in and outside. Meat selection is small. I never feel that safe in the parking lot - it feels like folks just stand outside and watch you.

04/22/2026, I visited this Kroger UC again, expecting the Deli Fried Chicken to be on time. 11 AM - 7 PM, isn't that what Kroger said about its availability? Well, not surprisingly, it's the same guy who works today that made me write the last 1-star review, complaining about the same thing. It's past 12 PM and not a single chicken item is displayed, past 12 PM, nothing. I have nothing else to say; Kroger UC is slowly losing its reputation, and all I can do now is pray for your comeback. God help us.

Say what you want but on the 3rd they were grilling and it was crowded. Burgers, hot dogs, Mets and ribs. So glad they did. The girl..yes a girl...the girl on the grill was killing it.