What a great stay! Lots of things to rave about:
--Lovely staff. Gave some good recommendations, welcomed us back with a smile, talked to us about the World Cup.
--Clean space. Enjoyed the vibe and ambience in the lounge and bar, thought the room was well decorated and clean as well. Whatever scent they use in the lobby is terrific.
--Top notch location. Quiet area right next to Calton Hill and just far away enough away from all of the main energy of the city to give you a little breather. Bit of a hill to get to the lobby, but that kind of thing builds character.
--Beautiful terrace. Great spot for breakfast!
Two things worth noting:
--Water pressure in our shower wasn't great and our room had a tub which couldn't seal. We decided not to bring either thing up to the staff.
--We heard our upstairs neighbors walk around quite a bit. Could have been noise floors or they could have been a bit heavy-footed.
Would absolutely stay here again and be very happy to do so!
We stayed for 5 days in the Accessible Room with the large bathroom with roll-in shower & separate shower chair.
The hotel entry has the ramps in place permanently so accessible anytime.
Please be aware that Edinburgh is a city of hills & cobblestones roads so pushing a wheelchair will give your muscles some exercise.
The heritage Terrace building has been modernized. It feels comfortable & relaxing.
The staff were welcoming, friendly & helpful during our whole stay.
The breakfast buffet & restaurant food is delicious & plentiful. The bar staff make great cocktails & good Whisky recommendations.
Thankyou for making our trip of a lifetime enjoyable & homely.
What a great find! When we checked in we were offered a glass of prosecco. Upon arriving to the room we had a couple cans of water that were replaced daily as well as some snacks. What a lovely surprise! The room was very comfortable and a good size and the neighborhood was quiet. Staff was very hospitable. We were busy during the day so did not take advantage of the restaurant or the bar areas but nice to have them accessible if needed. Definitely would recommend for others. We are walkers so we were able to walk and or take the bus anywhere we went.
Absolutely loved the room, it was big and roomy, I wish the bed was a bit bigger but I still loved it. Had a fireplace in the room, with sit down vanity. If I ever visit Edinburgh again, I would get the hotel again.
The service desk was helpful, we were recommended an authentic Scottish food and that was absolutely worth it.
This hotel proved to be a major disappointment, offering very poor value for a £500 stay. The bedroom was average quality and felt nothing like a fivestar hotel, compounded by a very weak shower and cheap toiletries.
The experience was further ruined by a basic television, pubic hairs found in the bathroom, and being woken up at six in the morning by cleaners banging wheelie bins under our room. When I mentioned this at checkout and showed a photo, I was just given a very short, swift apology, and the staff made it clear they just did not care.
The only positive throughout the stay was the lady in the breakfast room, who was wonderfully attentive and polite.
