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Had a reservation for 1700. Arrived, was seated promptly by the hostess, and waited at our table for 20 minutes before someone came and asked what we wanted to drink. Her name was Fiona according to the receipt, she never introduced herself - a red headed young woman with a long ponytail.
She came back after taking our drink order and dropped them off before sprinting off somewhere else without a word or eye contact.
Took another 15 minutes before she came back asking if we wanted to eat. I tried to order the Wurst appetizer, which they were out of (which is fine). She seemed irritated, making the comment that the hostess should have told us.
The hostess may have very well told us, she did point a few things out, but having been over 35 minutes since I was told what wasn't available, I had plenty of time to be distracted by other things between the time I had been seated and the time I was ordering, so no fault to the hostess - she was great.
The young man who delivered the appetizer I ordered (Pretzel) was very courteous and asked if there was anything else he could get for us at the moment. He was also the one who brought our main entrés and came by the rest of our experience after to check on quality and to replenish drinks.
Food arrived in a fair amount of time after placing the order, roughly 20 minutes.
We ordered the sticky toffee pudding for afters. It was perfect. Creamy vanilla, the toffee was warm and subtle, the brownie was rich but not overbearing. All 3 flavors worked well in balance.
Unfortunately we couldn't take away anything as they don't do boxes. So anything leftover had to be binned by them.
Highly recommend the food, the atmosphere is good, it's clean and well cared for inside and out.
I believe we got unlucky with the the only outwardly unhappy employee for a server for the first half of our experience. She was still around after we had finished our meals working with the neighboring tables so it wasn't that her shift ended, she never once came back again.
The fact that we waited longer to place our orders than it took for them to be made is why this review gets 1 star overall even though the food and atmosphere are great. We almost left due to the ridiculous wait (it was not nearly busy enough to justify that wait for the first and second touches at the table, and wouldn't be justifiable even at the busiest of times).