
H.I.Google review • 3 months ago
Google
I was very disappointed with my experience here. On July 7, shortly after 2:00 PM, I politely asked the employee at the register if they had any sugar-free desserts because I am diabetic. Instead of answering professionally, he laughed and sarcastically said, "Yeah, yeah... this is a café, of course everything is sugar-free."
His response was disrespectful and made me feel embarrassed. I then explained that I have diabetes and that was the reason for my question.
This is a café, and nowadays many cafés offer options such as sugar-free, vegan, gluten-free, and other dietary choices. I honestly don't understand why asking about a sugar-free option was so funny to your employee. There was absolutely nothing unreasonable about my question.
Customers deserve to be treated with respect, especially when asking questions related to a medical condition. A little kindness and professionalism would have made a big difference. I hope the management addresses this issue so that no one else is made to feel the way I did.