Monet

We had our newlywed family dinner on 4th February 2026 at Monet. We had booked the venue for 30 guests, and 27 guests attended. Unfortunately, our experience was extremely disappointing and humiliating. During dinner service, after the first round, the non-vegetarian dish (chicken) was completely finished. We were left sitting with our plates for 10–15 minutes waiting for food to arrive. When the second batch was finally served, the chicken was raw. It was shocking and unacceptable that such food was served at a wedding family dinner. Many of our guests left their food untouched because it was undercooked. As hosts, this was extremely embarrassing and heartbreaking for us. Even I, as the bride, could not eat properly on my own celebration day. The manager’s behavior was equally disappointing. There was no genuine apology, no empathy, and no immediate corrective action. After prolonged discussion until around 1:30 am, they offered only a 10% refund and asked us to leave. We shared our bank details the next day as requested and were told to wait 48 hours for the refund. It has now been more than 48 hours. The GM, Rohit, is not answering calls or responding to messages, and we have not received any refund. We were offered a complimentary future party with free alcohol worth 4–5k, but this was a family wedding dinner — not an event where alcohol was our priority. We expected quality food and professional service, not excuses. We paid the full amount in advance, yet received extremely poor service and unprofessional behavior. We request others to be very careful before booking this place, as our special occasion was completely spoiled.