Marks & Spencer

I don't get why there are limited seats located in one corner on every floor (I think) at least that was the case on level 1 in which seating can only be found near the footwear section & there are plenty there but that's purposed for customers to try on their shoes as opposed to them sitting to rest for a bit I think so, that's a bit counter intuitive in my opinion. It would be more customer-friendly to have seating area located at adequately spaced distance from one another on every level for custoners to rest for a bit if they wanted to. Then, I've no idea why there are only toilets located on the top most floor as opposed to having one on every level which would be more customer-friendly in my opinion. The cafe has food which was good in value at least that's what I thought after paying for the meal & the food is decent as well in taste with the variety of different sauces that can be added from the sachet packets to season your meal further. Oh & lastly, perhaps with the cosmetics do remove the tag at the point of payment being made for it because failure to do so then can trigger the alarm system as one is walking out of the store (which happened to me & I'm not gonna loe when I say that I felt embarrassed by this momentarily). Fortunately for me, the security guard was reassuring of the whole situation.

There is no doubt that loads of money has been spent on the store. The food Hall is very impressive. However the cafe is a great disappointment. Tucked underground take away cups only and squashed up seating. Many out of London ones offer a more relaxed and pleasant experience. Also escalator out of service.

Amazing refurb and great clothes but to many self serve tills and not enough devices for a high online company. Also no signal and bad wifi. Tried to return and reorder something but gave up today.

We had a quick visit to this store yesterday and I just want to say thank you to two members of the team here . . first, Jerry who is one of the security team and who was super helpful at showing us where the departments we wanted to find were . . but more than that, whilst we we're having some lunch in the basement cafe, we noticed hthat this is simply how he approaches doing his job, super happy, enjoys meeting people and really refreshing jolly manner in greeting every guest and helping them . . we don't come to London as often anymore and its not often you find staff members like this . . great job jerry, we think you are an asset to the team and wish you well. Second, Leoni in the women's lingerie department, she was another exemplar alongside Jerry of fantastic and very rare exemplary customer service . . super friendly, 100% knows her products and how to recommend and we never felt rushed by her. So again, thank you M&S , with the staff like these of many years experience and knowing how to look after customers, we don't think you will ever go wrong 😊