Michael Schulson is the founder and CEO of Schulson Collective, a prominent hospitality group known for creating diverse and critically acclaimed restaurant concepts primarily in Philadelphia and South Florida. His...
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To the General Management Team at Caesars Palace,
I am writing to share my feedback regarding my recent visit to Caesars Palace Atlantic City on July 14th and 15th 16th. My experience over these two consecutive days featured both the absolute highest standard of hospitality your brand can offer and, unfortunately, a very serious, unauthorized financial irregularity that requires your immediate attention.
First, I would like to commend the exceptional team at the newly opened Beach House. While I have not historically been a regular enthusiast of Atlantic City, this venue completely transformed my perspective, adding a genuine sense of luxury, status, and elevated experience to my stay.
The service I received for two consecutive days was nothing short of fantastic. Carlos, the manager, is a phenomenal leader. The moment he recognized my potential as a client, he seamlessly recommended me to Isabella and the rest of the young waitstaff, including Elia. They were extremely welcoming, attentive, and incredibly detail-oriented—so much so that on my second day, they remembered me instantly and welcomed me back with genuine warmth.
What impressed me most about Carlos was his dedication to service standards. He respectfully asked for my permission to use our table as an educational opportunity to teach his young staff—whom he affectionately refers to as the "babies" of the team—the proper technique for opening champagne bottles and delivering flawless luxury service. I was absolutely delighted to assist; young employees deserve these mentorship opportunities to grow, and Carlos’s proactive approach ensures that every guest receives the same premium experience. The Beach House was, without a doubt, the highlight of my trip.
Unfortunately on the other side my room was never clean for the days I stayed there, quite a disappointment because I was looking to say at a hotel no at an Airbnb.
Just spent a few days here for a conference. My room was large and had an ocean view that was nice. Unfortunately it wasn't cleaned very way well. Ioved the trash can and found food, then there was sad on the floor by the Windows.. I enjoyed the shower, except it doesn't get very hot, or at least not hot enough for me. Tye bed was comfortable and the pillows are nice. I enjoyed all the USB plugs added. The conference center was nice, expect it was COLD! We said something but nothing ever changed. Makes it hard to teach and learn when you are cold, but we made the best of it. The staff was super nice and very helpful. It's a nice location if you are looking for boardwalk and casino.
1
I recently stayed at Caesars Palace in Atlantic City and was disappointed with several aspects of my experience. One of the reasons I chose this hotel was because it advertised having an indoor pool. However, upon arrival, I was informed that guests were required to pay an additional fee of approximately $100 per person to access the pool, which was unexpected and frustrating.
The check-in experience was also disappointing, as the guest services staff were not particularly welcoming or accommodating. Additionally, despite being a hotel guest, I was charged for parking, which added to the overall dissatisfaction.
To make matters worse, I noticed additional daily charges related to room amenities, including air conditioning during extremely hot 90-degree weather. The rooms also lacked smart TVs, making it impossible to connect personal devices for streaming or music. Guests are instead required to pay for certain entertainment options through the television.
While I did my best to enjoy my vacation, the unexpected fees, limited amenities, and lack of customer service made for a disappointing experience. I rarely leave negative reviews, but I wanted to share my experience so that others can make an informed decision before booking. Unfortunately, I would not choose to stay here again.
2
The room was nicely decorated but that is all.
Check in was abysmal. Apparently , they are catering to hourly clientele because even though they offered early check in option I was told that the 4p check in actually means they have between 4-8p to check you in. I made 6p dinner reservations expecting to be in the room between 3-4 the latest. After spending a morning at the beach was told that perhaps I could pay to leave my bags with the valet and change in the rest room. So they never checked me in until 4:30 and still charge the early check in fee, which is a scam. The option to have your room made up was for show because I selected it and they didn’t come to make up the room. We even greeted the room attendant on the way out due to her gruff hello we were thinking she was making rounds. I ended up making up the beds which is not what I want to do on vacation. Staying in Ocean tower and was fortunate enough to see the back and sides of a building with no view of the ocean. There is no pool for kids so it’s the beach or nothing. Parking is not free for guests and if you don’t specifically ask the front desk about parking they won’t let you know they at least offer a small discount y and in and out pass. Again if you don’t ask you won’t know and they will hit you with $20 every time you come and go. Will move down the boardwalk next time.
5
I had a fantastic stay at Caesars Atlantic City, especially in the Nobu Hotel. The room was beautiful, clean, and comfortable, and staying in the exclusive Nobu section made the experience feel even more special.
The bellhop and valet staff were friendly, professional, and made everything easy from the moment we arrived. The property also offers a great variety of dining options, so there was always something to fit what we were looking for.
One of my favorite features was the direct access to the boardwalk, which made it incredibly convenient to explore everything Atlantic City has to offer. Overall, this was an excellent experience, and I would absolutely stay here again.
