I usually cook but I forgot to pull meat out of the freezer and we get out of work late. We chose Wendy’s for dinner knowing this location had an hour before closing (2:30am). We ordered fish sandwiches and was told it would be a 10 minute wait to cook it which was no problem. They brought the food out in 2 minutes. We drove the 11 minutes home and the sandwiches were disgusting :( spent ~$25 and it’s not edible! Very hard and greasy. Im sure they quickly refried old filets. I’m just not sure why they charged us full price for this, how horrible. Now we don’t get to eat dinner at all. We’re never the type to call back but we have to over this, if they refund or remake the order I’ll update the review
Asked for no onions extra pickles. Got no pickles, extra onions instead. Order taker acted like she didn't wanna be bothered taking order. If you're going to have an attitude doing your job, at least be accurate. Burger was pink still. Manager was nice at food pickup window. But should know what's going on at order window. Receipt says host was Angelica, not sure if that was truly the order taker or not. Was disappointed this time, and this is usually one of the better Wendy's in the city.
I gave 5 stars because you guys did a good job with my food. However pleeeaaaseeeee tell whoever you can new spicey chicken recipee is AWFULLLLL. not your guys fault. The old one was the best spicey chicken anywhere. Now wendys has the worst anywhere. I pray enough complaints get them to switch back. But my food was hot and well prepared. So you guys did your job well.
Only person in the drive thru with 2 items. Was told to pull forward and they would bring it out. I asked how long and then she turned around got it bagged and gave me the food. Stop caring more about your drive thru time than actually serving quickly
I want to share a very disappointing experience I had at the Wendy’s on Monroe Street in Toledo, Ohio. I waited over 10 minutes for my order while nine other cars were served. When I finally went inside to check, I learned that my order had been completely forgotten.
On top of that, the staff had an attitude as if I was in the wrong, which was unacceptable. I also never received a receipt for my purchase of $23.12. The entire experience was frustrating and unprofessional. I ordered the new taki sandwich. WHERE ARE THEY?
Please ensure customers are acknowledged, treated with respect, and given their receipts. Mistakes happen, but how they are handled matters.
