Vicolo

We had the sharing platter & classico pizza. Sharing platter had deliciously cooked prawns, sea bass (lovely) and calamari - the calamari was a bit rubbery. Pizza was delicious, it's a folded pizza so don't be fooled by appearance they are very generous with inside toppings. The pizza was amazing but could have been warmer which is why we gave 3 stars. Moretti on draught lovely and cold. Worth mentioning the place was incredibly busy and despite that the waiter was incredibly polite, and friendly, and tried his best to make time to regularly check on us and everyone. Service was 10/10. It was a good atmosphere and thanks to the waiter for being so friendly.

Vicolo is a lovely authentic Italian restaurant - the food was excellent quality and freshly cooked. The staff were friendly, knowledgeable and attentive. It was fairly quiet when we arrived, but the room was soon filled with more people and a lovely atmosphere. Highly recommend a visit and we will be returning next time we are in town!

such an underrated gem in bournemouth! came here for my post graduation meal and couldn’t recommend it enough!! amazing portion sizes for your money and really tasty food. staff were lovely too! would love to come back again :)

we loved it -our second visit fir more lasagne which is the absolute best! so fresh and light and a very generous portion! Staff are extremely welcoming too . we would not be able to go for a day in Bournemouth without visiting again!

​Great Pizza, Unfortunate Front-of-House Chaos ​We visited Vicolo without a reservation, and the front-of-house team was kind enough to make room and seat us, which was a great start. Unfortunately, the service quickly derailed from there. ​The main issue throughout the meal was a complete lack of coordination, caused by a carousel of three different waiters handling our table without communicating with one another. ​The Drinks: Our drinks took forever to arrive. I could literally see them sitting on the bar, but nobody picked them up. When someone finally did, they took them to the wrong table downstairs, causing a total kerfuffle. Even after I went up to the bar to ask about them, it still took a while to resolve. The tap water we requested alongside our initial order didn't show up until we were almost finished with our main meals. ​Cutlery Issues: When the food arrived, only two of us had cutlery. We were left sitting with hot food, waiting for what felt like forever just to get knives and forks for the remaining two people. ​The Food: This was a real mix of highs and lows. ​Pizza: Absolutely fabulous. As someone who makes a lot of Neapolitan pizzas at home, I am notoriously fussy, but Vicolo’s wood-fired pizza was top-tier. If you want a genuine, high-quality wood-fired pizza, this is the place to get it. ​Pasta: My wife ordered the Etna pasta with chicken (£18), which arrived lukewarm. After trying it, we pointed it out to the staff. They took it back to reheat it, but it was clearly just put in a microwave for a brief moment—the middle was slightly warmer, but the outside was still cold. She ended up leaving nearly half of it. At £18 a dish, this was a complete waste of money. ​Service & Resolution: Because the drinks were so severely delayed and the food arrived so quickly, we had literally taken two sips of our drinks before our meals were served. When the plates were cleared, the staff asked how the pasta was, and we explained the temperature issue again. Later, when asking for the bill, we requested to have the service charge removed and explained that we really hadn't enjoyed the experience. Despite addressing the issues twice, no effort was made to offer compensation or make things right. ​The pizza chef clearly knows their craft, but the chaotic service and poorly handled pasta situation made it a frustrating experience overall.