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My friend and I tried Underbelly Burger for the first time. What a disappointment.
First the good: Our order taker was friendly, immediately greeted us, and she was helpful with suggestions plus answering questions.
Now for the rest: the place was completely empty. To be fair, it was a cold and rainy day. The inside is very small with limited seating. There is only one booth seating spot to fit 2 people. They have a decent size outdoor patio, but again, the weather was not good to be outside. Our goal was to order a couple items to share so we could both try a couple items. We settled on the Wagyu burger with a side of onion rings and the Chicken Bit Box with fries. When our order was ready, the girl called our names from the counter. First of all, she saw where we were sitting, the place had no one in there except us, so why wouldn’t she bring the food to the table for us? Secondly, we explained we were going to split the meal, and we were ordering to eat at the restaurant. With this information, you would think the order would be placed on a tray. The order was handed to me in a bag with a boat type sleeve of the burger topping on the side. We asked for them on the side, so that was fine, but why no tray to carry all this stuff to the table. Not a huge deal, and we made it work. It’s just strange for her not to have paid attention to those details. She did seem rattled when we placed our order, so maybe she was having an off day. The best thing about the burger was the bun. They use Martin's Potato Rolls. They are awesome. These are the buns I buy when making burgers at home. They are loaded with sesame seeds, and they are perfectly fluffy. I do not recall them being so much on the small size. The burger looked exceptionally small. The onion rings are thicker than I prefer. They tasted okay. The Chicken Bit Box. BIT is the optimum word and very tiny pieces of chicken that I am not sure should even be called chicken. My friend cut one open and the meat was brown. Definitely not white meat chicken. The fries that come with the bit box are those thick semi curled fries. Some were so thick they didn’t get fried well.
All in all, it was so poor, I would not even consider giving this place another try. That’s one of the reasons I like getting a couple items to split. If one thing is bad, you can give grace, but if everything is bad, that’s a problem. The portions are small, the indoor seating selection is small, the drink selection is small, the customer service is small, but the bill was large. $38.83 and that’s with a 15% tip which really peeves me. I tipped! Smaller than I would for full service, but more than I normally do for counter service. So tired of that at the screen tip shaming situation. What in the heck did the tip go toward because it certainly wasn’t service or quality.
Maybe this place was good at first. Seems to be a trend these days to get it right at the beginning, then sluff off as the time goes on. For those who follow me, as I always say with anything less than 4 stars, it pains me to score a place so low. What a shame!
