TrailSide Tap

We’ve been to trailside multiple times before and have always had great experiences with the food and service! This time around service was great but the food seemed different. The cheese curds (our usual favorite item) were not even warm by the time we ate them and when we asked about it they said that the menu has changed and that the chef said that’s how they usually are. We ended up packing them to bring back home so could heat them up since they weren’t cheap. My salad was good but my husband’s chicken sandwich did not taste good at all (I took a bite too to check). The meat was very very dry (picture added) and it tasted more like pork than chicken. When we asked about what type of meat it was, the person we spoke to who seemed like a manager (not our waitress) asked what we got and when we said we got the chicken caprese, he looked at it from above and then said “it looks like chicken to me”. I’d probably be cautious in case someone with allergies or religious restrictions got the wrong meat. Just seemed like strange responses and not positive. They never really offered to get us a new batch of anything and we just left feeling bad after spending $100 for the two of us (we were with our 3 year old who didn’t get any food). Just sad because we were out on our day off with our daughter and were looking for a positive experience and just left feeling we wasted time and money. We won’t go back there but I doubt they would care much since they probably would have tried to make it right when we gave them the two chances and asked about our food nicely. Only positive was that my salad was good and our waitress was super sweet!