The 3 Crowns

Serious safety issue and unresolved refund We had a room booked at Three Crowns in August. Unfortunately, the lock on our room door was damaged and the door could not be locked. We only discovered this issue later in the evening, at around 9:00 pm, as this was the first time we were about to leave the room again after checking in. This meant that we would have had to leave the room unlocked when going out for dinner, as well as during the night. Under these circumstances, staying in the room was not an option for us. We immediately informed the hotel about the issue. We were told that the lock could not be repaired at such short notice and that we would therefore have to find another hotel. We were explicitly told that we would receive a refund for the room. As the refund could not be processed using the card terminal at the hotel, we were instructed to contact the hotel through Booking.com. I did so immediately. However, I was then asked to provide the necessary information by phone, which is not possible for me. I therefore asked to resolve the matter in writing, but have received no further response since then. At this point, Booking.com and PayPal have also been involved in trying to resolve the issue. I am requesting a full refund of the original room price, as well as reimbursement of all additional costs incurred as a direct result of having to find alternative accommodation, including the replacement hotel and breakfast. It was not simply an inconvenience but a basic safety and security problem with the room, which the hotel was unable to resolve. The fact that the promised refund has still not been processed, despite my contacting the hotel immediately, is particularly disappointing. I hope this matter will now be resolved promptly and in full. I will update this review once the refund and reimbursement have been settled.

Great accommodation in an excellent location, right in the centre of Plymouth Old Town harbour area. One of the best pub accommodation places we have ever stayed in. Room and bathroom were modern, clean and had everything we needed. Bed was very comfortable. The staff were great - very friendly and helpful. We would have happily stayed for more than the one night if our schedule had allowed.

Phenomal service right as we arrived, lovely views and staff. Location is perfect and will be 1000% staying here again. Breakfast was outstanding and easy location. Just wish they could help with price of parking that's my only issue.

My husband and I stayed in Room 1. It was the best on a Friday evening. They provide earplugs, but since it was hot, we requested a fan (a bit loud as it may need to be serviced) ,so it pretty much blocked out the nightlife. The room was clean (windows need a good clean) but it didn't affect the room itself. The staff were very kind and helpful and the breakfast was lovely. We live in Cornwall and frequent Plymouth, and we would gladly stay again.