Pok Pok

Great restaurant, very technical style of ordering. Call, request or pay bill via button. You can order online via app in when dine in so people can order for themselves on same table. No worry abt splitting check later. They add 15% gratituty on every check, tip are not required on top of that but you are welcome to. Staff was nice, food was great. Thai tea was awesome, love their serving style so it doesn’t get diluted.

First and foremost, if I put in my order by myself and pay by myself and end up having almost 0 human interaction, why am I paying a 20% service fee? This is ridiculous, and so is being prompted to add a tip on top of that. Service fees should not be mandatory, but rather a reflection of good customer service, which frankly I did not receive. The food was mediocre tbh. I had the papaya salad and the tom yum and the tom yum was missing that signature taste.

My friend and I came here for a birthday dinner, and the experience was great. The staff were welcoming and never made us feel rushed even though we arrived close to closing time. We ordered papaya salad, pork wontons, tom yum, basil fried rice, calamari, grilled chicken, roti canai, mango sticky rice, and Thai tea. Every dish was delicious, and I’d definitely recommend this place.

I hate to leave a negative review for one of my once-favorite Thai/Lao restaurants, Tum Pok Pok. My family and I have been coming here since they first opened and truly loved it in the beginning. Unfortunately, over the years things have changed…and not for the better. They’ve switched to QR-code ordering only, and a 15% service charge is now automatically added to the bill. While I understand rising food costs, the quality of both the food and service has noticeably declined. Tonight was by far our worst experience. We ordered basil fried rice with no protein, Tum Lao (papaya salad), and Tod Man Pla (fish cakes). The fried rice arrived with red and green bell peppers, long sliced onions, tomatoes, and baby corn..,nothing like expected, and there was no basil at all. As someone familiar with Thai food, this was very disappointing. When we asked the waiter to confirm the order, he said it was correct, turned off the call button, and walked away to join friends at the bar. That interaction alone was very disappointing The other dishes were just okay. At this point, the experience feels hit or miss—and tonight was definitely a miss. We were hungry and didn’t want to waste money, so we ate what we could, though I regret not sending the food back. Sadly, this will be our last visit to Tum Pok Pok.