2
I ordered through Uber Eats and really wanted to leave a positive review because I actually enjoy Burger King, especially the chocolate shakes and the plant-based options. The Vegan Plant-Based Whopper and the Vegan Plant-Based Chicken Royale were both tasty and met my expectations.
Unfortunately, this order was let down by the extras. I paid an additional £1.50 to upgrade my meal to a chocolate shake instead of the standard soft drink, but I was disappointed to receive what was essentially a small shake that wasn't even filled to the top. If I'd known that was the size, I would have happily paid £4.99 for a proper full-sized chocolate shake instead. The app really needs to make it much clearer that the meal upgrade is only for a small shake, as it's quite misleading.
To make matters worse, they didn't even include a straw with the chocolate shake. That was incredibly frustrating, especially when the shake was one of the main reasons I chose Burger King. Having to drink a thick milkshake without a straw completely spoiled the experience and is such a basic thing that shouldn't be forgotten.
The portion of chips was also very small and didn't feel like good value.
It's a real shame because the food itself was good, but the drink, the missing straw, and the tiny fries left me feeling disappointed. I hope Burger King improves the clarity on its app, pays more attention to Uber Eats orders, and is more consistent with portion sizes in future.
2 stars only on this occasion.
⭐ ⭐