Google
I’ve visited this store several times and have usually had great experiences. I really love their curated selection and have always enjoyed shopping here. Unfortunately, my experience today was very disappointing and honestly quite unsettling.
I came in to make a simple return after finding a different color online. The employee assisting at the counter, a middle-aged brunette woman, initially acknowledged me when I walked in, but the moment I mentioned I was there for a return, she seemed to completely lose interest. She then continued helping and chatting with what appeared to be friends or regular customers while I stood there waiting.
The checkout process for the other customers took an unnecessarily long time because of the ongoing conversation and lack of attention to anyone else’s time. At one point, one of the customers/friends addressed me disrespectfully, and rather than diffusing the situation professionally, the employee continued engaging in the conversation. I also overheard comments about giving certain customers special treatment when she is in the store, which felt inappropriate and unprofessional.
When my return was finally processed, I received only a half-hearted apology. As someone who has previously worked in retail, I understand the importance of customer service and professionalism, which made this interaction especially disappointing. It unfortunately left such a negative impression that I will likely not return.