
Google
am very disappointed with my recent experience at AlphaMega in Nicosia.
I shop there regularly, usually visiting several times a month and spending well over €250 each week. In the past, I have generally been satisfied with the service, which is why this experience was so disappointing.
At the butcher counter, I specifically requested lamb and politely asked that it not be cut with the same knives that had just been used on pork. This request was important to me for religious reasons. Unfortunately, my request was ignored, and the lamb was cut using knives that had already been used on pork.
I believe customers' religious and dietary requirements should be treated with respect. If a request cannot be accommodated, that should be explained clearly rather than disregarded.
As a result of this experience, I have decided to stop shopping there. I hope management takes this feedback seriously and ensures that staff are more attentive to customers' reasonable requests in the future.
For anyone with religious or dietary concerns regarding cross-contamination, I would recommend asking detailed questions before making a purchase.