I stayed at this hotel for one night during early August 2026 and will break down my experience below.
We arrived to the airport via the train in the South Terminal. Then took the tram from South to North terminal. Upon arrival at the north terminal, the hotel was a very short walk from the terminal building (adjacent - just crossing the road.)
Once we arrived at the hotel, we headed up the one floor to get to the reception. We got checked into the hotel quickly by using a self service machine - there were lots of staff members to help and assist with this.
The reception floor also consisted of a restaurant - Thyme bar and Grill run by the Premier Inn, a bar which was run by the Premier Inn and a Costa coffee store. There was also a courtyard which looked to be a nice place for a drink and/ or a boy of food.
We, due to it being late, decided to have a meal at the on site restaurant and found it to be very good. While the decorations were somewhat outdated, the service provided was exceptional with the food also being extremely good.
The room was clean, modern and had a nice atmosphere to it. The beds were comfortable and the bathroom was good with a good water pressure on the rainfall shower.
The bathroom toiletries provided were good.
The WiFi worked well for the duration of our stay.
As previously mentioned, location of the hotel was exceptional for Gatwick Airport, specifically if flying out of North Terminal (Easy jet, Air Transat, West Jet etc) Even if flying from south terminal a short free tram can be taken from the North Terminal. We also found there to be no external noise meaning we really could get “a good night.”
Staff were friendly and attentive for the duration of our stay.
Ideally located just a couple of minutes from the north terminal. The self check-in was simple and efficient, although it was a shame there was not more staff aeound.
The room was decent, the bed was comfortable but the cleanliness was not up to the standards I would expect, with dust on a lot of the surfaces, even the bedside tables. I booked a room with a view and that did not disappoint with reasonable airport views including the runway.
The onsite facilities were good with a large restaurant and bar as well as a 24hr Costa coffee.
Great location and super way to start trip. Relaxed, rested and no stress getting to terminal.
Super helpful staff at the check in machine, I’m of an age where I always look for a human rather than machine!!
Special mention to the front of house team at the restaurant. The lady handed guest requests courteously (despite the guests being rude!). Fast, efficient service and good food.
Definitely recommend this hotel,
OK place. The good things are: you can walk from the north terminal to the hotel, the room is clean, modern and quiet. Things you might want to consider: the TV screen is nice and it opens up to a message saying they are here for all your needs at any time. However, my telephone was completely inoperative, and there was really no way to reach reception by phone or Internet. Also, you need to call reception before noon to have your room cleaned, so no clean room for me on my second day. There is no refrigerator or microwave, but there is a hot water pot and a couple of Nescafé packets. Also, there is no ice available at the hotel. Strange. The WIFI was painfully slow in my room. At times you might have to wait in line to use the elevator because big groups of people seem to come at the same time. It’s pretty much a self service hotel. No real lobby or actual reception. I would stay here again if I had to, but would look at the other hotels nearby first.
Always stay here ahead of a early flight from North Terminal as you wake up and only have to walk across the road to departures! Great location, really nice hotel and great restaurant and also large bar/seated area to relax in. Also a fantastic outside seated area too! Tip: Call ahead and ask for a room away from the shuttle train (so high up and on the other side of the building and you'll sleep like a baby) we do this now as once we were low down and near it and found it quite disturbing to sleep!
