Review Title: Loved Koko Neko, but terrible service experience at Koko Zen.
Review Text:
We visited both locations on the same day, and the experiences were completely opposite.
At Koko Neko, everything was absolutely amazing! The ramen was incredibly delicious, the gyoza was top-notch, and the pink lemonade was a total wow. A well-deserved 5 stars; we left happy and gladly tipped the staff.
However, we then moved to Koko Zen for desserts, and the evening was completely ruined. The service there was incredibly dry and unwelcoming. It felt like the waitress just wanted us to leave as quickly as possible because it was close to the end of her shift. When we asked her to explain a drink with white Japanese peach, she gave a lazy answer: "Just peach," without any proper explanation.
Even though the service was poor and rushed, we still decided to leave her the change from our cash payment (9 NIS). Instead of a simple "thank you," she looked at the money and aggressively demanded more, saying: "10% is not included in the bill, did you leave me 10%? You must pay a 10% tip for the service."
What service? Forcing guests out and being rude is not service. I would like to remind the management that demanding tips, pressuring guests, or claiming that tipping is mandatory is a major breach of restaurant etiquette and a direct violation of Israeli law. Tipping is strictly at the guest's discretion. It is a shame that the aggressive and unlawful behavior of one staff member at Koko Zen completely ruined the great impression left by Koko Neko. I truly hope management takes action.
