The worse service ever. I was sitting on the bar, the waitress was all time.in the mobile, zero attention to customers, I was charged wrongly.. mess. Shame, Moses... I enjoid this place in Ramat HaHayal for many years, but at Ben Gurion - disaster.
Everyone, contact me if needed.
I ordered self-pickup in advance, I arrived ten minutes after picking up and the order was still not ready. The staff, who are based on children and lack care and service, said that it was being prepared, but after an hour of being there, it turns out that the kitchen did not receive the order at all and did not even know that there was an order of this type, so I waited about an hour and a half for it to be ready, I only ordered 2 burgers and that was it. The entire staff has time for laughter among themselves and for everything and they do not care that I sit and wait, go out for a cigarette and what not. Beyond that, they make orders out of order, meaning people who ordered pick-up and are already in the business will wait and those who have just arrived to sit in the business receive their order within a few minutes. As compensation, I received nuggets... really useful for me, my wife is pregnant and I received nuggets as a gift even though I waited an hour and a half. Because someone there has two left hands
I come to Mozes 1001 times, I'm not exaggerating, I come to Mozes once or twice a week, specifically to this branch, even though I live in Holon
Today I came to Mozes again and as always, the credit card payment at the machine doesn't work, so of course I paid at the cash register and the girl at the cash register just decides to ignore me for more than 10 minutes, delays, stalls, and I know other people are coming and she's messing with them
I've never seen anything like this in my life, no matter what I did, they just ignored me. I talk to the girl at the cash register and I know she ignores me to my face
Until I finally decided to just leave the place...
The food at Mozes is amazing, but the kids who come to work there simply don't know how to work